Shipping policy

Avento Studio Shipping Policy

At Avento Studio, we strive to provide a seamless shopping experience from the moment you place your order to the time it arrives at your door. Below are the details of our shipping policy:

1. Processing Time

  • All orders are processed within 1-3 business days.

  • Orders are not shipped or delivered on weekends or holidays.

  • If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

  • Free Standard Shipping: Estimated delivery time is 12-14 business days.

  • Delivery delays can occasionally occur due to factors beyond our control, such as weather conditions or carrier issues.

3. Shipping Confirmation & Order Tracking

  • You will receive a Shipping Confirmation email once your order has shipped, containing your tracking number(s).

  • The tracking number will be active within 24 hours.

4. International Shipping

  • We offer worldwide shipping.

  • International shipping rates will be calculated and displayed at checkout.

5. Customs, Duties, and Taxes

Avento Studio is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages

Avento Studio is not liable for any products damaged or lost during shipping.

  • If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

7. Missing or Lost Packages

  • If your tracking number shows that your package has been delivered, but you have not received it, please allow 24-48 hours as packages may sometimes be marked as delivered prematurely.

  • If you still have not received your package after this period, please contact our customer service at contact@aventostudio.org.

8. Returns Due to Incorrect Address

If a package is returned to us due to an incorrect address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges may apply.

9. Contact Us

For any questions or concerns regarding our shipping policy, please contact us at contact@aventostudio.org.